Frequently Asked Questions
Everything you need to know about your GCN Shop gear and orders.
What is the standard shipping time for international orders?
International shipping typically takes 7-14 business days depending on your location. You will receive a tracking number via email as soon as your order leaves our warehouse.
How do I know which size of cycling jersey to order?
Our apparel follows a performance 'pro-cut' fit, which is tighter than standard athletic wear. We recommend checking our detailed size guide on the product page and sizing up if you prefer a more relaxed fit.
What is your return policy for faulty equipment?
We offer a 30-day return window for any unused items. If you receive a product with a manufacturing defect, please contact our support team immediately for a pre-paid return label and a full refund or replacement.
Do you offer bulk discounts for cycling clubs?
Yes, we offer special pricing for bulk orders and cycling collectives. Please reach out to our sales team through the 'Contact Us' page with your requirements for a custom quote.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are your water bottles and accessories BPA-free?
Absolutely. All GCN Shop hydration products and food containers are 100% BPA-free and tested to meet international food safety standards.